TATA AIG Life Insurance Company Ltd.
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Resolution of Grievances

Customers can register their grievances through multiple service avenues:

  • Call our Helpline No's at 1-860-266-9966 (local charges apply) or 1-800-119-966 (toll free from MNTL & BSNL)
  • Email us at customercare@tata-aig.com
  • SMS SERVICE to 58888 to receive a call back from our Customer Service Representative
  • Visit any of the nearest Tata AIG Life branches
  • Write to us at any of the following addresses:

Zone Operations Head – West Zone

Tata AIG Life Insurance Company Limited
1st Floor, Simran Centre 30-H, Parsi Panchayat Road, Andheri(E), Mumbai - 400069

Zone Operations Head – North Zone

Tata AIG Life Insurance Company Limited.
A-6, Sector 4, 2nd Floor, Above Citibank, Noida - 201301

Zone Operations Head – East Zone

Tata AIG Life Insurance Company Limited
5th Floor, Chowringhee Court 55, Chowringhee Road, Kolkata – 700071

Zone Operations Head – South Zone

Tata AIG Life Insurance Co Ltd
Gr & 1st Floor, Unit No 003/004/103/104, Consulate 1, No 1, Richmond Road,
Bangalore – 560025

All Complaints received will be responded within a period of 7 business days
Escalation Mechanism
In case the customers are not satisfied with the decision of the above offices, or have not received any response within 7 business days, they may write to the following official for resolution:
Mr. Vaibhav Goyal
Head - Customer Services
Tata AIG Life Insurance Company Limited
Delphi - B Wing, 2nd Floor, Orchard Avenue,
Hiranandani Business Park, Powai,
Mumbai - 400076
Alternatively, an e-mail at life.complaints@tata-aig.com may also be sent. Additionally, we also wish to provide our customers with the following escalation matrix
Escalation Level Contact Person Address
I Mr. Yusuf Pachmariwala Tata AIG Life Insurance Company Limited
Delphi - B Wing, 2nd Floor, Orchard Avenue, Hiranandani Business Park, Powai, Mumbai - 400076
II Mr. S Mahesh Tata AIG Life Insurance Company Limited
Delphi - B Wing, 2nd Floor, Orchard Avenue, Hiranandani Business Park, Powai, Mumbai - 400076
III Mr. S Swaminathan /
Mr. Anurag Dharnidharka (GRO) 		Tata AIG Life Insurance Company Limited
Delphi - B Wing, 2nd Floor, Orchard Avenue, Hiranandani Business Park, Powai, Mumbai - 400076
We request our customers to kindly follow the escalation mechanism in case of non receipt of the response from the concerned persons mentioned above